Comments on: Best Corporate Apology – Ever!

By: Business Plann

Business Plann — Sat, 29 Mar 2008 06:28:55 +0000

Business Plann…

Thanks for creating this blog. I thought it was a very interesting read. It is so interesting reading other peoples personal take on a subject….

By: Heather Allen

Heather Allen — Tue, 11 Mar 2008 15:23:00 +0000

Wow, what a great response to this post, thanks.
@ Ben – I agree, courage is an essential element of leadership.
@ Richard – Your response just underlines what I already thought about your leadership, share the praise. And, yes, good for your people, they have pride in their company.
@ Erica – I agree, where I felt less enthusiastic, I’ll go out of my way to use iWoot now.
@ Martin – I have a great feeling about you, love your blog, keep moving toward that dream!
@ Jimmy – Indeed, a consumate lesson in relating to people, not just customers.
@ Vicente – Yes, yes, yes. People often confuse humility and vulnerability with weakness, in fact they hold great power.
@ Audigex – Yep, just love to shop at that site, it’s SO cool.
@ John, Thanks for so beautifully rounding off the comments with a lesson! We will talk more, I’m sure!

By: John M Rouse - Business Intelegant

John M Rouse - Business Intelegant — Tue, 11 Mar 2008 07:10:41 +0000

Dear Heather,

Well done, Richard! As a fervent believer in new styles of work – this is what being excellent to the customers is all about – now the issue of iWOOT is to deliver – and you can bet with the calibre of managing director there it will happen.

ONe can see the 5 skills of emotional intelligence, as identified in 1987 by Golman here: 1. Self-awareness 2. Self-restraint 3. Motivation 4. Empathy 5. Social Skills

I would like to see more promotion for ability than for bluster, results rather than illusion, and networking rather than divide and conquer into clique office politics, and more good leaders will certainly help that process along, won’t they.

Keep well, and be intelegant,

John Montgomery Rouse
Business Intelegant
http://www.intelegant.org

By: Audigex

Audigex — Sat, 08 Mar 2008 20:44:44 +0000

Another reason why I buy from IWOOT – they’re just real people selling some cool stuff, and apparently enjoying doing it! A company of the type I’d love to be a part of one day.

By: Vicente

Vicente — Sat, 08 Mar 2008 00:25:56 +0000

Hello Heather, I think that many, many people are pretty scared to send this kind of letters to their customers because they will appear as weak. But I really agree with you, leaders HAVE to show some humility in order to keep customers happy.
I know some “general managers” that could use this as an advice.